If you need help with an order, have a question about a pre-order, or need to update your shipping details, you can contact me using the information below
Order Support
I can assist with:
- Questions about pre-orders
- Shipping and delivery enquiries
- Updating your shipping address (before dispatch)
- Issues with damaged or faulty books
- General purchase enquiries
Please include your order confirmation email or order name where possible to help me assist you more quickly.
How to Contact
📧 Email: info@rosalinasoto.com
I aim to respond to all enquiries within 2–3 business days.
Pre-Orders and Fulfilment
Signed pre-order copies are shipped shortly before the release date listed on the product page. You’ll receive an email confirmation once your order has been dispatched.
Returns and Refunds
Purchases are covered under Australian Consumer Law and the New Zealand Consumer Guarantees Act.
If your book arrives damaged or faulty, please contact me so a replacement or refund can be arranged in line with consumer guarantees.
Please note that change-of-mind refunds are not offered on signed copies.
Privacy
Your personal information is handled in accordance with the site’s Privacy Policy and is used only to process orders and respond to enquiries.